Privacy Policy — tq77

1. Introduction

tq77 is Bangladesh's trusted online casino and sports betting platform. We take the privacy of our users very seriously. This Privacy Policy explains in plain language how we handle your personal information when you access, browse, register, deposit, play, or otherwise interact with the tq77 website at https://tq77.club.

By creating an account or using any part of the tq77 platform, you agree to the practices described in this policy. If you have any questions at any point, our support team is available 24 hours a day, 7 days a week via live chat. We encourage you to read this document fully so you can make informed decisions about sharing your information with us.

2. Information We Collect

tq77 collects only the information that is necessary to deliver a secure, functional, and enjoyable gaming experience. We collect information in two ways: information you provide to us directly, and information gathered automatically through your use of the platform.

Information You Provide Directly

• Full name and username used for account registration
• Email address and mobile phone number for account verification and support communications
• Date of birth to verify you meet the 21+ age requirement for gambling services
• Payment account details such as your registered bKash, Nagad, or Rocket mobile banking number
• Identity verification documents when required for account security and fraud prevention (e.g., National ID)

Information Collected Automatically

• Device information including browser type, operating system, screen resolution, and device identifiers
• IP address and approximate geographic region (city/district level) used to detect unusual login activity
• Session logs including pages visited, time spent, games launched, bets placed, and features accessed
• Cookies and similar tracking technologies as described in Section 5 of this policy

3. How We Use Your Information

Every piece of information tq77 collects serves a specific, legitimate purpose. We do not collect data speculatively or for purposes beyond what is described here. The primary uses of your personal data include:

• Creating, maintaining, and securing your tq77 account, including verifying your identity and age eligibility
• Processing deposits and withdrawals through payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering personalized game recommendations, bonus offers, and promotional communications you have opted into
• Detecting and preventing fraudulent activity, money laundering, account abuse, and unauthorized access attempts
• Responding to your customer support inquiries, resolving disputes, and improving the quality of our service

4. Sharing of Your Information

tq77 does not sell, rent, or trade personal data to third parties for commercial gain. Your information is shared in limited and controlled circumstances only — specifically, with the service providers and partners who are essential to operating the platform, and only to the extent necessary for that purpose.

Our payment processing partners — including bKash, Nagad, Rocket, and international card networks such as Visa and Mastercard — receive only the minimum transaction data required to verify and complete your financial requests. These partners operate under their own privacy frameworks and industry-standard security certifications. In exceptional circumstances where we are legally compelled to do so, we may disclose information to relevant authorities — for example, in cases of suspected fraud, financial crime, or upon receiving a lawful order. We will notify you of such disclosure wherever legally permissible.

5. Cookies and Tracking Technologies

tq77 uses cookies and similar browser-based storage mechanisms to ensure the platform works correctly, remains secure, and delivers a consistent experience across your sessions. A cookie is a small text file stored on your device by your web browser when you visit our site.

Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your login session, protect against cross-site request forgery, remember your language preference, and ensure the page renders correctly. You cannot disable essential cookies without affecting core functionality such as staying logged in or processing payments. tq77 uses these cookies on the basis of legitimate operational interest.

Analytics and Preference Cookies

We use analytics cookies to understand how players navigate the platform — which pages are most visited, where users encounter difficulties, and how game categories perform. This data is aggregated and does not identify you individually. Preference cookies remember settings you have selected, such as your chosen display language. You may opt out of non-essential cookies by adjusting your browser settings or by contacting our support team.

6. Your Privacy Rights

As a tq77 user, you hold clear and enforceable rights over your personal data. We respect these rights and will act on any valid request promptly and without undue delay. Your rights include:

• Right of Access — You may request a copy of all personal data we hold about you at any time
• Right to Rectification — You may ask us to correct any inaccurate or incomplete personal information
• Right to Erasure — You may request deletion of your account and associated personal data, subject to legal retention obligations
• Right to Object — You may object to the use of your data for direct marketing purposes at any time with immediate effect
• Right to Data Portability — You may request your data in a structured, machine-readable format for transfer to another service

To exercise any of these rights, contact us via live chat or email at [email protected]. We will respond to verified requests within a reasonable timeframe. Some requests may be subject to identity verification before we can act on them.

7. Data Security

tq77 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit AES encryption for stored data, TLS 1.3 for all data in transit, firewalled server environments, and regular third-party security audits. All staff with access to user data are bound by confidentiality agreements and undergo mandatory security training.

While we make every reasonable effort to safeguard your data, no system connected to the internet can guarantee absolute security. We therefore encourage all tq77 users to use strong, unique passwords for their accounts, to enable any available two-factor authentication, and to log out of their accounts when using shared or public devices. If you believe your account has been compromised, contact our support team immediately.

8. Data Retention

tq77 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable legal and regulatory obligations. For active accounts, data is retained for the full duration of the account's existence. Upon account closure, your core profile data is retained for a period of five years to comply with anti-money laundering obligations, after which it is securely and permanently deleted from our active systems.

Transaction records, including deposit and withdrawal histories processed through bKash, Nagad, Rocket, or card networks, are retained for the same five-year period as required by financial compliance standards. Analytics data that cannot be linked to any individual user is retained indefinitely in aggregated form for platform improvement purposes.

9. Changes to This Privacy Policy

tq77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the tq77 platform after any policy update constitutes your acceptance of the revised terms. If you do not agree with a change, you should discontinue use and contact us to exercise your data rights as described in Section 6.

10. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tq77 handles your personal data, our dedicated support team is ready to assist you around the clock. We treat all privacy-related communications with the highest level of confidentiality and professionalism.

You may reach us via our 24/7 live chat support available directly on the tq77 platform, or by sending an email to our support address. We aim to respond to all privacy-related enquiries within three business days. All support hours are observed in Bangladesh Standard Time (BST, UTC+6).

11. Responsible Gaming and Data

tq77 is committed to responsible gaming practices. As part of this commitment, we use account activity data to monitor for signs of problem gambling behaviour, including unusual betting patterns, rapid deposit sequences, or extended uninterrupted play sessions. Where our systems or support team identify such patterns, we may proactively reach out to the affected user with information about responsible gaming resources and self-exclusion options. This use of data is in the user's genuine interest and is an integral part of our duty of care as a platform operator.

tq77 services are intended for adults aged 21 and above only. We use date-of-birth data collected at registration to enforce this age restriction. If at any time you believe gambling is having a negative impact on your life, we urge you to use the self-exclusion tools available in your account settings, contact our support team for assistance, or consult the Responsible Gaming page on this site for further guidance.